Can ArtworkZone create a logo or a design for me if I don't have one already?
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Yes. Our artists are decorating experts; therefore, anything we create will be designed for problem-free imprinting on promotional products as well as typical stationery items.
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We have an artist on staff as a full-time/part-time employee... how will ArtworkZone benefit us?
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Many companies already rely on an employee or local freelance artist. ArtworkZone need not replace these important local relationships. However, the Artwork Storage Library feature of ArtworkZone gives any artist a convenient and secure place where artwork can be viewed and managed by employees who may not understand graphics software or high-speed delivery protocols.
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Who does the artwork?
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Professional graphic designers work for SAGE ArtworkZone. All artists are based right here in the United States. You can rely on the fact that your artwork is always handled by someone who understands the promotional products industry and the decorating requirements of our industry's suppliers.
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What if I need to communicate with the artist?
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It's easy to communicate your comments and changes to the person in our studio who is responsible for your project. When submitting any new project or reviewing any proof, your ideas and remarks become a permanent part of every transaction with a message history that you can review at any time.
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What type of proof will I receive?
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Your ArtworkZone proofs will typically be created as PDF documents so that you can view them with Adobe Acrobat Reader. Depending on how you have Acrobat Reader installed on your computer, the proof will either display inside your web browser or download to your own computer.
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Can ArtworkZone do digitizing?
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Yes, ArtworkZone is able to digitize artwork for embroidery. When you create a new order in ArtworkZone portal, select Digitize artwork for embroidery under Select your service
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Will ArtworkZone be able to convert artwork to EPS format?
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There are times when artwork of other formats will be converted vector files that are typically saved in the EPS format. However, not all artwork benefits from the EPS format and conversions can sometimes be far more costly than obtaining the proper file at the outset of a project.
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Is everything produced as an EPS file?
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ArtworkZone will always produce and store files in the format requested on your order form, whether that is a vector file, bitmap file, metafile, PDF file or page layout document. As a general rule, the vector format is preferred for its versatility throughout the promotional products industry.
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Can I keep a backup copy for myself?
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Yes, you can easily download the file from your storage area to your hard drive at any time.
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Will I be able to know the price before any artwork is done?
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Yes! ArtworkZone artists will review each order you submit and determine whether it falls into our simple, standard, complex, or challenging price category. If a particular job exceeds the scope of the challenging category, it will be quoted on a custom basis. No work will begin until you approve the artist's quotation.
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Does ArtworkZone have an hourly rate?
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The wide variety of decorating methods and file types used in the promotional products industry requires us to match each project to the best talent and schedule available. In the promotional products industry, few artwork projects require more than an hour's time. Therefore, it would be more appropriate to discuss our “minute” rather than “hourly” rate. For this reason, we charge based on project difficulty.
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How does the proof review and approval system work?
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When your artwork is ready for you to review, your artist will prepare a PDF document for you. You will be sent a proof alert message via email with a hyperlink that will take you directly to the proof.
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What is the delivery time?
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Most artwork projects are completed by the next business day.
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How will I know the price if it goes beyond the scope of the regular price range?
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Your ArtworkZone artist will advise you of the exact price of any artwork project, especially those which go beyond the scope of the basic published rates.
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Does ArtworkZone send me an invoice for each artwork project?
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Your ArtworkZone account is settled automatically by credit card. Balances are kept automatically and you can review your account at any time by logging on to your password protected account. Each artwork project is summarized with totals so that you can easily determine the cost of any project for billing your customers.
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How does ArtworkZone handle fonts?
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ArtworkZone maintains an extensive library of almost 20,000 fonts. Our studio professionals know how to prepare artwork files containing text so that the absence of fonts does not present a problem.
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Why is storage important?
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Artwork files are valuable business assets that can be 'at risk' if they are loosely stored in a folder on a computer. If your digital files are accidentally lost or damaged, the business consequences can be expensive and detrimental. Storing your files with ArtworkZone provides the security and protection your important artwork files deserve.
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Can I organize the contents of the storage library?
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Yes, you can create labels and subdivisions in any scheme that helps you manage and maintain your artwork files.
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How many files I can store in my library?
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Your storage cabinet holds an unlimited number of files
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What kind of software do I need?
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You don't need any graphic arts software at all! Leave that expense to us! We do recommend that you have a current copy of the FREE Adobe Acrobat Reader for viewing artwork proofs.
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Do I need a high-speed internet connection?
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No, an ordinary dial-up modem will enable you to use SAGE ArtworkZone with the same quality and speed as any other website you might typically visit. However, if you are uploading any files larger than 2MB, you will appreciate the faster speeds that are offered by many DSL and cable internet providers.
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Is faster service available, and if so, is there a surcharge?
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Yes, same-day service is available depending on the particular situation. Please see our pricing for priority service information.
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Do you charge for author’s alterations?
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Author's alterations are chargeable as extra costs, at the discretion of the artist. No two situations are alike, but as a general rule, we recommend giving us as much information as possible to begin every project without surprises.
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Who is responsible for errors?
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Ultimately, the person who signs any proof approval is responsible for errors. That is why we strongly advise you to examine proofs carefully before approving them.
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What if I just need my customer's artwork cleaned up or converted to EPS?
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The concepts of “cleanup” and “conversion” are misleading because they give the impression that the procedures are easy and automatic. In fact, cleanup and conversion can be either quick or very time-consuming, depending on the file in question. Each file is evaluated on its own.
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Does ArtworkZone offer a clipart library?
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No, ArtworkZone does not maintain a clipart or generic vector graphic library. It is generally more cost and time effective to have a skilled ArtworkZone artist create a simple, custom graphic than to search for generic clipart.
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I already have all the email addresses of my suppliers and email is free. Why is ArtworkZone any better for delivery than what I already do?
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With ArtworkZone, you don't have to keep track of all of your suppliers' email addresses. Second, ArtworkZone provides you with cutting-edge tracking and reporting so that you can tell precisely when a supplier picks up an art file. This isn't available with email. Lastly, emailing large graphics files is burdensome and sometimes impossible. The ArtworkZone system allows suppliers to pull the file from a web page instead of using email.