Not only does SAGE have a database of more than 1.5 million promotional products, but we also offer the guidance you need to find exactly what you’re looking for. Wielding the search tools and teaching you to do the same are the product-finding experts we call Research Assistance Specialists.

Research Assistance Specialists

Research Assistance Specialists are a team of individuals available to help any SAGE subscriber locate hard-to-find items. It’s literally their job. They know the ins and outs of all 60+ search fields in SAGE Workplace Product Search and use their expertise to make the lives of distributors easier. After finding a specific product for you, they will share with you the search criteria they used as a means of teaching you how to search in the future. The whole process gives “give a person a search and they’ll promo for a day; teach a person to search and they’ll promo for a lifetime.”

How to Connect with SAGE Research Assistance Specialists

Now that you’ve been introduced to these search heroes, you may be wondering how to meet one. Fortunately, like true superheroes, they seem to be everywhere all at once.

• You can click “Live Help” or “Research Assistance” on the Product Search page to start a live chat with a Research Assistance Specialist.
• The team also monitors SAGE Community Group posts for any searchers in distress.
• Other SAGE teams may send a ticket on behalf of a customer.
• You can email search requests to the team directly at research@sageworld.com.

A Research Assistance Specialist will certainly respond to requests within 24 business hours, but it’s typically sooner. They’re just that good.

What Research Assistance Specialists Don’t Do

In the same way Spiderman doesn’t hand out speeding tickets and the Black Widow doesn’t lifeguard in the summer, SAGE Research Assistance Specialists put limits on their searches for the good of everyone. They will not:

• Handle requests for ideas
• Research for long lists or bids
• Give opinions on specific suppliers
• Help you purchase an item that you found on a supplier’s website but isn’t in SAGE

Looking for Ideas?

Just because our heroes don’t provide ideas for you doesn’t mean SAGE has left you out in the cold. You can use the “Fresh Ideas” filter option on the Product Search page to find unique items. You can also click “Ideas” on that same page to open the Idea Wizard, an AI-powered tool that takes your input and returns a list of possibilities faster than you can tie a shoe.

Whatever you’re looking for and however you find it, SAGE has info on the promotional products you need to succeed.