{"id":13190,"date":"2022-01-13T11:17:39","date_gmt":"2022-01-13T16:17:39","guid":{"rendered":"https:\/\/www.sageworld.com\/blog\/?p=13190"},"modified":"2025-04-11T14:52:20","modified_gmt":"2025-04-11T19:52:20","slug":"why-you-may-need-to-switch-to-live-chat","status":"publish","type":"post","link":"https:\/\/www.sageworld.com\/resources\/index.php\/2022\/01\/13\/why-you-may-need-to-switch-to-live-chat\/","title":{"rendered":"Why You May Need to Switch to Live Chat"},"content":{"rendered":"\n<p>If you\u2019re anything like me when you\u2019re online shopping, you may come across an item you have questions about such as: <\/p>\n\n\n\n<p><em>\u201cDoes this come in the quantity I need?&#8221;<\/em><\/p>\n\n\n\n<p><em>&#8220;Can I overnight this?&#8221; (because I may have waited too long to make a decision and now I need it by tomorrow&#8230;) <\/em><\/p>\n\n\n\n<p>Like me, your customers have burning questions that can&#8217;t wait 1-2 business days for a response! So, how can you better assist them when they have questions about your products? <\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>The Customer Journey<\/strong><\/p>\n\n\n\n<p>A customer\u2019s journey is not always a straight line from point A to point B. Like all eCommerce sites, clients have questions that determine their decision-making. It turns out that 77% of users want to chat with a company before solidifying their purchase <em><a href=\"https:\/\/vwo.com\/blog\/online-store-need-live-chat\/\">(VMO)<\/a><\/em> . The traditional communication path would lead clients to pick up the phone or type an email to contact support. Depending on how many support staff you have on-call, wait times can fluctuate for an answered call or an email response, potentially stalling or even losing the conversion.<\/p>\n\n\n\n<p>The customer journey should be quick and easy, from research to purchase. 60% of customers hate waiting for more than a minute for assistance <em><a href=\"https:\/\/vwo.com\/blog\/online-store-need-live-chat\/\">(VWO)<\/a><\/em>. If only there were a way to receive real-time answers to help you finalize your purchase selection.<\/p>\n\n\n\n<p><em><strong>Behold, the world of live chat.<\/strong><\/em><\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What is Live Chat?<\/strong><\/p>\n\n\n\n<p>Live chat is a beautiful, simple technology where your clients can contact you in real-time with questions about your products. Many find live chat easy to receive instant support when they need it most and it&#8217;s available on many eCommerce platforms. Typically, a live chat box will appear at the bottom of your screen with a phrase like, \u201cHow can we help?\u201d This allows users to interact with the company to gain better insight into products. I like to compare it to a salesperson assisting you when you are shopping at a department store.<\/p>\n\n\n\n<p>So, what are the actual benefits of having live chat on your website?<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Fast Response Times:<\/strong> Live chat is the quickest way to resolve sales questions and reduce client wait times.<\/li><li><strong>Increased Accessibility:<\/strong> Users can compare prices online and chat when they are ready to finalize their decision, also increasing the likelihood of conversion.<\/li><li><strong>Lessen Anxiety:<\/strong> Reduce the phone call jitters when clients have a question. It also enables clients to get on and off the chat as needed.<\/li><li><strong>Ease of communication:<\/strong> Answer multiple questions simultaneously and close more sales with a simple response and send!<\/li><\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>SAGE Chat<\/strong><\/p>\n\n\n\n<p>You may be wondering, how can I add live chat to my SAGE website?<\/p>\n\n\n\n<p>SAGE Chat offers the opportunity for you to connect instantly with visitors on your SAGE website. You can also set up common phrases for a speedier response with the customizable quick reply buttons.<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/youtu.be\/KrvHrLDULWY\n<\/div><figcaption>See how to download and use SAGE Chat<\/figcaption><\/figure>\n\n\n\n<p>With online shopping becoming the norm, keeping up with your client\u2019s contact preference is essential. If you are considering adding a live chat to your website, do it! With SAGE Chat, we make it easy to stay in communication with your customers.<\/p>\n\n\n\n<p>Elevate your eCommerce game by adding live chat to your website, your clients will thank you! You can learn more about SAGE Chat <a href=\"https:\/\/www.sageworld.com\/sage-chat.php\">here<\/a>. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re anything like me when you\u2019re online shopping, you may come across an item you have questions about such as: \u201cDoes this come in the quantity I need?&#8221; &#8220;Can I overnight this?&#8221; (because I may have waited too long to make a decision and now I need it by tomorrow&#8230;) Like me, your customers [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":13194,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[2344],"tags":[1116,806,805,309,599,262,532,537],"class_list":["post-13190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-websites","tag-ecommerce","tag-live-chat","tag-sage-chat","tag-sage-web","tag-sage-website-professional-plus","tag-web-design-trends","tag-website","tag-website-ideas"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - 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