{"id":12478,"date":"2021-08-12T13:08:45","date_gmt":"2021-08-12T18:08:45","guid":{"rendered":"https:\/\/www.sageworld.com\/blog\/?p=12478"},"modified":"2025-04-11T15:54:24","modified_gmt":"2025-04-11T20:54:24","slug":"love-it-hate-it-or-debate-it-either-way-rate-it","status":"publish","type":"post","link":"https:\/\/www.sageworld.com\/resources\/index.php\/2021\/08\/12\/love-it-hate-it-or-debate-it-either-way-rate-it\/","title":{"rendered":"Love It, Hate It, or Debate It: Either Way, Rate It!"},"content":{"rendered":"\n

These days, you can rate just about anything online. Between Yelp, Google, Amazon, Facebook, and so many more, there\u2019s a place to rate and review every place you go and everything you purchase, and the promo products industry is no exception!<\/p>\n\n\n\n

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With the SAGE supplier rating system, distributors can rate and review industry suppliers from poor to great overall and in three optional categories: customer service, problem resolution, and delivery. However, before we explain how the rating system works, let\u2019s talk about why ratings and reviews are so important!<\/p>\n\n\n\n

If you\u2019re anything like the average internet user, you\u2019ve probably left at least one review in your time. But did you know that people are statistically more likely to leave reviews after poor experiences than they are after a great experience? Unfortunately, this can skew ratings and make companies and service providers look bad or worse than they actually are. Leaving reviews, whether your experience with a company was good or bad, lets other users get more impartial, even feedback to help them make informed decisions.<\/p>\n\n\n\n

Ratings and reviews are also super important to the companies you\u2019re reviewing! Good rating information helps companies figure out what they\u2019re doing well and where they can improve their products and services. Accurate reviews also let businesses better understand who their customers are and what they want to serve them better.<\/p>\n\n\n\n

So, all that said, how does the SAGE supplier rating system work?<\/h2>\n\n\n\n

Distributors can leave ratings for suppliers using SAGE Online, SAGE Mobile, or SAGE Web, or via the \u201cRate Us Now\u201d link that suppliers can provide to their customers. You can rate the supplier overall from A+ to F and from poor to great in the following optional categories: customer service, problem resolution, and delivery. For any area that does not apply to your experience with that supplier, you can choose N\/A to skip the category.<\/p>\n\n\n\n

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A glimpse at what the SAGE rating system looks like in SAGE Online.<\/figcaption><\/figure><\/div>\n\n\n\n

When distributors rate suppliers, the ratings are instantly averaged with all the other ratings from SAGE distributors who\u2019ve also rated that supplier. Then, the average overall rating is displayed in SAGE Online, SAGE Web, and SAGE Mobile for everyone to see, along with the total number of ratings, comments, and detailed stats on the supplier\u2019s rating history. Optional categories do not affect the overall rating given by the distributor.<\/p>\n\n\n\n

If a supplier has hundreds of ratings, your particular review might not make a massive dent in their overall score. However, ratings are instantly added and tallied, so rest assured that your rating is posted and a part of the displayed average rating!<\/p>\n\n\n\n

Some other things to note about SAGE supplier ratings:<\/p>\n\n\n\n