Supplier Spotlight: One-of-a-Kind Customer Service Experience - Hightech Grafix

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Hightech Grafix is doing things a bit differently in the apparel decoration game. Their goal isn’t just to get the job done; they are committed to ensuring customers have an exceptional experience.  Based in Arlington, Texas, HTG is killing it with screen printing, embroidery, and Direct-to-Film (DTF) decorating. We caught up with Paulina Madrigal, the VP of Operations at Hightech Grafix, during the PPAI Expo for a brief chat.

Paulina shared how they’re focused on getting orders out super-fast while maintaining top-notch quality. They’ve got these cool efficiency trackers, customer portal tools, quality checks, and perks for their team to keep things streamlined. Moreover, she highlighted their dedication to innovation by integrating advanced digital workflow systems and real-time tracking capabilities, ensuring precise processing of every order. Additionally, Paulina emphasized the personalized service approach, tailoring solutions to meet each client’s specific needs with dedicated support.

Hightech Grafix has carved out a niche by focusing solely on contract decorating, a service few companies are willing to offer exclusively. By identifying this gap in the market, they’ve positioned themselves as a go-to partner for businesses in need of dedicated contract services. This specialization allows them to hone their expertise, ensuring that they meet the specific needs of their clients with unparalleled precision and efficiency.

Paying attention to the finer details is a hallmark of the service provided by Hightech Grafix. They understand that elements as simple as heavy-duty shipping boxes, box liners to protect the apparel,  and also thank you cards to finish off the presentation can significantly enhance the customer experience. These seemingly minor details speak volumes about their commitment to quality and customer satisfaction, setting Hightech Grafix apart in the industry and forging lasting impressions with their clients.

For Paulina and the team at Hightech Grafix, making customers happy is what it’s all about. They believe good customer service is part of everything they do. So, if you want to see what awesome service looks like, check out their website. They’re showing everyone in the apparel decoration industry how it’s done.

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(Marketing Content Writer)

Betty is the Marketing Content Writer at SAGE. She is a self-proclaimed, bonafide nerd, and when she's not writing, you can find her playing video games, watching documentaries, hunting for heavy metal records, and going down rabbit-holes on Wikipedia.

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