Every time I turn around, there is some new, extraordinary breakthrough in technology. Whether it’s building and launching probes into space to explore the solar system or improving upon and bettering batteries for electric cars. Technology is constantly changing, and it’s essential to keep up!
And that is precisely what Zac Means and Rush Service aim to do.
I sat down with Zac, the Vice President of Sales at Rush Service, to talk about their processes and how they stay ahead of the curve when it comes to the changes that they see both inside and out of the industry.
Zac has been with Rush Service for about three years now, and he loves every bit of it. He has made it his mission to keep the spirit of Rush Service alive: quick, high-quality products and printing services, and to do that, they need to keep on their toes with the ever-changing environment whether that’s a new piece of technology, new products, or even the way their customer’s shop.
Printing has come a long way in the last twenty years – what used to take eight or nine people might take just four now. And to Zac and Rush Service, that’s a big part of how they can be Rush Service. Many of their products are made and warehoused in the US, allowing them to skip the supply chain issues that seem to clear up one moment and then back up again the next. And because of that, they’ve been able to grow substantially with Zac even training several new sales reps the week that I spoke to him.
Rush Service knows the importance of keeping up with technology as well. When I asked him about his favorite products, it turned into a really exciting conversation about printing processes. He also told me that the tote printing area was right outside of his office, and so he loves to go out there and watch them print.
“It’s really satisfying, isn’t it?” I asked.
“It is!” He responded with a laugh.
But not only are they keeping up to date with the newest and best printers on the market, but they’re also keeping tabs on how customers order. As millennials and Gen Z have entered the workplace in the last fifteen years and the more tenured generations are starting to retire, the need for online ordering capabilities has increased tremendously. They’ve upgraded their website to include full order tracking and customer service chat to help accommodate the instant customer service that people look for. And to do all of this and keep up with everything on their site, they’ve hired a full staff of developers.
But it doesn’t stop there; Rush Service knows that they also need to give back to their communities because not only is it the right thing to do — they also want to cut back on waste as much as possible by donating any misprinted items to local shelters, schools, and more.
As for the future of Rush Service, Zac says they’re going to just keep on doing what they’re doing. And that’s an excellent idea. After all, why change the recipe when you know the cake is a success? We do, however, look forward to seeing what Rush Service will do in the future with tech and its printing capabilities.
To learn more about Rush Service (SAGE #52278), click here.