FAQ: The Top 7 Questions SAGE Received in 2019


SAGE receives a lot of questions from distributors over the course of a year so we’ve pooled our team to come up with our top 7 most frequently asked questions, with answers from our experts!

Question #1: What’s my password?

Everyone’s forgotten their password for a website at one point or another so there’s no surprise that we get this question the most frequently! Luckily, we have an easy solution that you can do from anywhere!

Just go to sagemember.com, our administrative website, and click on the “Forgot your Password” button under the login fields to reset your password using your Login ID and email address. You can also manage everything about your SAGE account in sagemember.com, from managing user information, updating office information, setting up your website, and creating company stores.

Question #2: How can I help employees get started in the promotional products industry?

We encourage those who are new to the industry to build a strong foundation with the PPAI TAS education courses, which cover a range of topics perfect for those who are just starting out!

We also offer various tools for SAGE Education, so your team can learn all the ins and outs of our products and services! From in-person education like SAGE Local Learning and SAGE Showcase to training videos and live webinars, there are plenty of ways to learn how you can make the most of your SAGE Total Access subscription!

Question #3: How can I make my business more efficient?

There is always room for improvement, and streamlining your business is no different! If you don’t already, you can add all your client information to a CRM to easily access all of your client’s phone numbers, addresses, logos, and even set follow-up reminders!

You can also cut inefficiencies and eliminate re-keying information by taking advantage of all the modules in SAGE Online, SAGE Web, and SAGE Mobile! Once you’ve finished your product research, you can create a professional sales presentation and even order forms. It’s also easy to attach your client’s artwork and accept final payment through our payment processing module.

If you’re looking for more personalized recommendations on how your business can operate more efficiently, contact your SAGE Account Executive for more information.

Question #4: Where can I find new product inspiration?

SAGE has plenty of resources to help you generate ideas for your clients! Our most popular suggestion is the theme search which can help you come up with new ideas for events like golf tournaments, holiday parties, music festivals, and more!

You can also brainstorm ideas in the SAGE Discussion Groups, find new trending products in the SAGE Monthly Trends newsletter, or even search for hashtags on social media.

Question #5: How do I drive traffic to my website?

When someone does a search for “promotional products + your city”, why do some websites appear at the top of the page and some are hidden on the second or third pages? The ones at the top of the page have supercharged their SEO by publishing relevant content! The more keyword-rich content you have on your page in the form of blogs, videos, case studies, testimonials, etc. the higher ranked your page will appear in search results!

Posting content is an easy way to drive new traffic to your website and to keep your current customers coming back to see new ideas and updates! If you need help, check out SAGE Website Professional Plus, which comes with a content package that consistently publishes fresh, relevant content to your site! This feature includes industry-relevant blog articles, videos, case studies, homepage banners, product carousels, and more!

Question #6: How do I get more orders on my website?

The secret to getting more orders on your website is to get visitors to engage with your company! Use your website to funnel prospects to your sales team by getting them interested in who you are and what you do!

When and Why

An about page is a very important, but often overlooked part of every website. This is your chance to tell your company story and pitch what sets your business apart from the competition. You can also include a “Meet the Team” section so customers can see who they will be working with once they reach out. Then include an easy way for them to get in touch so they can start the ordering process right away!

Question #7: What is trending with distributors?

Company stores were the hottest trending topic in 2019, and they’re just as popular in 2020! 64% of distributors offer company stores to their clients and on average, distributors have almost three active company stores at a time. Company stores are a great fit for companies that want to offer company apparel, franchises that want consistent products for all their stores, sports teams or recreational leagues, or corporate incentive programs!

Hopefully, you got some of your questions answered and learned some helpful tips for how to use SAGE to streamline your workday! If you think of any other questions, you can contact us anytime! You can get in touch with your account executive, put in a support ticket in sagemember.com, or give us a call at 800.925.7243 and we’ll take it from there!

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